FAQ's
Categories
Shipping
Do you ship overseas?
Yes, we ship with Euporean Union. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Returns
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Please check our return policy for more details.
General
Are the products handmade?
Yes. Every piece is handwoven by skilled artisans in India using traditional techniques passed down through generations. Because each item is made by hand, slight variations in color and texture are normal and part of what makes it one-of-a-kind.
What material is this made from?
The Products are made from 100% natural "water hyacinth fiber", "rattan", "Kauna grass" or "Madurkathi" depending on the product — a sustainably harvested plant fiber. No synthetic materials, no harmful chemicals or toxins are used in the production process.
Is it durable / how long will it last?
Yes, natural fiber weaving like this is known for being sturdy and long-lasting when cared for properly. With normal use and proper care (see our Product Care page), it can last for years.
Is it eco-friendly?
Yes. It's made from 100% natural, biodegradable fiber, without harmful chemicals or synthetic treatments — better for you and better for the planet.
Can I sign up to your newsletter?
Yes! Just enter your email in the sign up form at the bottom of this page, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.
Can I get my product personalized?
Yes, a few cutomizationa re possible for bulk orders. Please reacout to us directly to disucss the possibilities.